The Academic Success Center (ASC) is committed to supporting student success and helping students achieve their academic goals. Professors, instructors, advisors and other university staff members are some of the best resources students have! You are a main point of contact for students, and at the ASC, we would like to support your work with students and provide consultations on student success.

Our staff has expertise in academic support resources, advising, academic coaching, study strategies, and guiding students as they navigate the university. Our services include:

  • Information on the services and programs we offer students, and ideas on how to refer them to us
  • Presentations or workshops for your class, student group, or staff on academic success topics, resources or services
  • Activities and techniques to help your students develop their own academic success strategies through either in-class activities or one-on-one work with students
  • Individual consultation with you regarding students in academic difficulty and related resources the students could benefit from

Please keep the ASC in mind as you design outreach and referral plans; we're happy to support your process through the resources below, or through individual conversations as you decide the best approach for connecting with your students.

Outreach Emails

Students get many emails from the university, faculty, and staff. This means that when you do email outreach, it’s important to be deliberate in your rhetorical choices. You may want to spend some time thinking and talking through with colleagues when to send outreach, what format to use, what tone to take, and what to recommend to students.

The ASC has materials to support your process in designing effective outreach:

Questions for Designing Outreach
Tips for Successful Outreach Emails
Sample Language for Outreach Emails

Attachments for Outreach Emails

Sometimes it can be helpful to write a brief email to students and include an attachment that has more information on resources available to them, so that students can take time reviewing the material and making choices that work for them.

The ASC has a one-pager you can attach to outreach emails to provide a comprehensive overview of ASC services and a few other helpful university services. It includes both benefits and descriptions of how and where to access each resource:

Overview of ASC Resources

For more resources that you can integrate into curriculum or class time, please check out our available Success Resources for Class.

Feedback on Outreach

Feedback can be a great way ensure your outreach efforts have the strongest plan possible for impact. It can also be useful to help you imagine the range of ways students might receive and respond to specific aspects of your outreach.

A few sources you might consider for feedback include…

  • The ASC: We are happy to talk through your plan with you or respond via email with feedback on your plan, timing, outreach language, and suggested resources. We can also consider if we have other resources, documents, or support which could be helpful for this particular outreach!
  • Colleagues: Faculty and staff in your department may have valuable insights from their own outreach and are likely to understand the course, students, and challenging times of the term.
  • Students: Getting feedback from students can make a big difference in understanding how outreach might be received and what you could include to have the most impact for your audience.

Types of Referrals

  • Broad referral: Consider using a broad referall when talking to a whole class. All students benefit from planning out their term and strategizing around busy weeks of the term. Try to identify strategic moments of the term when students would benefit from scheduling an academic coaching appointment, stopping by the ASC to talk with a Success Strategist, or signing up for a group study table.
  • Online referral: You can post links to ASC resources on Canvas and consider having links to specific resources bookmarked so you can include them in email replies to students who might benefit from support
  • Student-specific referral: You often have the chance to talk one-on-one with students about their academic performance and goals. We hope you'll promote the ASC within these conversations. You can suggest students drop by Waldo Hall 125, refer them to a specific program, or give them one of our brochures or cards. If you would like to have ASC materials on hand for these important conversations, please fill out our request form.

Students in Difficulty: Whom Should I Contact?

During their time at OSU, students may face challenging life events, health issues and a host of other personal situations that impact their academic and personal success. The Academic Success Center joins the Dean of Student Life Office, the Student Life Assistance Team, the Student Care Team, and a myriad of other programs and services in offering support to faculty and staff that work with students.

The visual in the links below provides contact information for resources available for consultation about a student. At the Academic Success Center, we know that often times what appears as an academic issue or an instance of academic difficulty may only be one element of a much larger situation.  Your outreach may be the first step in connecting the student with resources that meet their individual needs.

If you are interested in consulting with a staff member of the Academic Success Center regarding a student situation, please contact us via phone or email.  Please email Clare.Creighton@oregonstate.edu or call the Academic Success Center front desk 541-737-2272.

Resources and Referrals           

Academic Regulations         

Referral Flowchart

Office of Student Life
Emergency Contact Information
Equal Opportunity & Access
Student Life Assistance
University Policies
University Ombuds